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  Frequently Asked Questions

Thank you for choosing Greyhound Package Express! Below are some helpful tips for shipping with Greyhound. These frequently asked questions are being provided for information purposes only and do not constitute binding representations or warranties.

Ship

 

Track
Manage

 



SHIP

Where can I drop off my shipment?

Major metropolitan locations will provide a separate storefront for processing Greyhound Package Express shipments. If the Greyhound Package Express storefront is closed you may bring your shipment to the Greyhound ticket counter and a customer service representative will process your shipment. Find your closest location.

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What are your hours of operation?

Greyhound Package Express shipping centers and Greyhound terminal hours vary by location with many locations.

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Where do you deliver?

We currently deliver throughout Canada, Greyhound Package Express can be reached by calling 1-877-GO-DOG-GO (1-877-463-6446) or online at shipgreyhound.ca.

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How long will it take for my shipment to arrive?

Delivery dates are dependent on the requested service level. Visit the Our Services page for more details.

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Will the recipient be notified upon arrival of the shipment?

Yes, the recipient's email address or phone number provided at the time of shipping will be utilized to notify the recipient.

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How do I know what service level I need?

Greyhound Package Express offers a variety of service levels to meet any shipping need. Visit the Our Services page for more details.

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Can I insure my shipment?

Greyhound Package Express offers shippers the ability to purchase additional declared value for shipments exceeding the standard $100 value declaration. See Terms and Conditions of Purchase and Carriage for declared value costs and limitations.

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What are your package weight and size restrictions?

The maximum weight per package is 100 pounds.

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What is billing weight?

Total billing weight is determined by adding the higher of the dimensional weight or scale weight for each package. Dimensional weight is determined by multiplying the length, width and height (L x W x H) of a package and dividing the total by the Greyhound Package Express Dimensional Weight Factor.

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What are your packaging requirements?

All shipments must be packed in containers made of durable material and of quality sufficient to withstand handling on buses. All packages containing FRAGILE or PERISHABLE articles must be marked in large letters, preferably with appropriate labels. See Terms and Conditions of Purchase and Carriage for complete packaging requirements.

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Should I leave my package open for inspection?

Yes, please leave your package open for inspection. Tape will be made available for you to seal your package after inspection. Greyhound Package Express reserves the right to open and inspect shipments when deemed necessary and to refuse those improperly or inadequately packed, damaged or containing prohibited articles.

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Does Greyhound Package Express offer packing supplies and services?

Greyhound Package Express offers packing materials for sale at many of its locations. Packing services are not currently available.

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What can I ship?

Greyhound Package Express accepts many different types of shipments. If you are unsure if your item is acceptable, review our prohibited articles.

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What’s the cost per pound?

Greyhound Package Express rates vary by weight, distance and service level. Obtain a Quick Quote now. For additional questions, visit our Contact Us page and contact Customer Service.

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TRACK

How can I receive updates about my shipment?

You can receive updates on your shipment by visiting the Track a Package page.

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Will the recipient be notified upon arrival of the package?

Yes, the recipient's phone number you provide at the time of shipping will be utilized to notify the recipient.

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How can I be assured my shipment is delivered?

You can track the delivery of your shipment by visiting the Track a Package page. For additional questions, visit our Contact Us page to contact Customer Service.

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How do I track my shipment?

You can track your shipment by visiting the Track a Package page.

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What can I use to track my shipment?

You may use a waybill number for shipment number, view examples.

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What additional services are available?

Greyhound Package Express offers a wide variety of additional services such as: holiday delivery, weekend delivery. For a complete list view our Service Guide. Additional fees may apply.

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MANAGE

How can I reach customer service?

We have various ways you can reach us. View the Contact Us page for the method that best suits your needs.

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How do I obtain an account?

Greyhound Package Express offers account credit to business shippers based on volume. Fill out and submit the online account application form or call 1-877-GO-DOG-GO (1-877-463-6446).

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Can individuals obtain commercial charge account privileges?

Greyhound Package Express does not currently grant charge account privileges to individuals. We will, however, consider applications from individuals with home-based businesses on a case by case basis.

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Can I insure my shipment?

Greyhound Package Express offers shippers the ability to purchase additional declared value for shipments exceeding the standard $100 value declaration. Greyhound Package Express does not offer insurance for shipments. See Terms and Conditions of Purchase and Carriage for declared value costs and limitations.

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Where can I find shipping forms?

All forms are available at our Greyhound Package Express shipping centers. Frequently used forms are available on our Forms & Documents page.

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How do I contact a sales representative?

We are always happy to hear from our customers. If you have an immediate need, contact our National Customer Service Center by using the appropriate link on Contact Us or calling 1-800-739-5020. To be contacted by a sales representative, use this form or call us at 1-800-441-2368.

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How do I use your online ordering system?

If you need immediate assistance, contact customer support or call a customer service representative.

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How do I submit a claim?

Claim forms are available on our Forms page. Details on claims procedures can be found in Terms and Conditions of Purchase and Carriage.

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Can I get updates on the status of my claim?

Status updates are provided via email and postal mail at various steps throughout the claims process. Details on our claims procedures can be found in Terms and Conditions of Purchase and Carriage.

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Can I see my bill online?

Invoices are available, in PDF format, via email. Instructions for registering are provided on all mailed invoices.

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Can I pay my bill online?

You can pay your Greyhound Package Express invoice by clicking Pay My Bill.

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Who do I contact if I have a billing inquiry?

Billing inquiries should be submitted to the representative listed on your Greyhound Package Express invoice. If your invoice is not available or you have a general billing question, you can via Contact Us or call Accounts Receivable Customer Service at 1-877-364-2555.

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How do I view my statement online?

Greyhound Package Express is currently working towards being able to display your statement online. Details will be available soon.

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