PROOF OF DELIVERY
PREPAID OR COLLECT SHIPMENTS
THIRD PARTY BILLING
PERSONAL SHIPMENTS PAYMENT TERMS
TERMS & CONDITIONS OF CARRIAGE
PACKAGING, MARKING, LABELING AND CONDITIONS OF ACCEPTANCE
MONEY BACK GUARANTEE
If a copy of the original invoice is not available a notarized statement attesting to the cost of the merchandise, at the time of the original purchase, is required.
Misrepresentation - If a person applying for insurance falsely describes the property to the prejudice of the insurer or misrepresents or fraudulently omits to communicate any circumstance that is material to be made known to the insurer in order to enable it to judge of the risk to be undertaken, the contract is void as to any property in relation to which the misrepresentation or omission is material.
Fraud - Any fraud or willfully false statement in a statutory declaration in relation to any of the above particulars violates the claim of the person making the declaration.
Transportation Charges - No claim shall be honored or entertained until all transportation charges covering the shipment in question are paid in full. Such cost if not paid may be deducted from the settlement of such claim.
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When "Proof of Delivery" cannot be established, "Proof of Delivery" charge shall be refunded.
Prepaid -upon payment of applicable transportation charges by the consignor at the time the shipment is presented to the Carrier.
Collect -with the understanding that applicable transportation charges will be paid by the consignee at the time the shipment is delivered. Shipments will not be accepted as charges collect which, in the judgment of the Carrier's agent at point of origin would not, at forced sales, realize the total amount of transportation charges due at destination.
Collect shipments will NOT be accepted to destinations on the lines of the participating Carriers who accept "Prepaid" shipments only.
Acceptance and Conditions of Acceptance of C.O.D. Express Shipments:
Disposition of refused or unclaimed C.O.D. Express Shipments
Collection, form of payment and remittance of C.O.D. amounts
Application of rates and charges
NOTE: For multiple-piece shipments the total weight of the shipment is calculated based on the cumulative of the greater of either the dimensional or actual weight of each piece.
Greyhound Package Express reserves the right to re-weigh all packages or take the Volumetric weight (also referred to as Dimensional or Cubic Weight), and charge the highest of the total re-weigh or total Volumetric weight per package. Volumetric weight is calculated by multiplying the dimensions of your package by a factor of 10 lbs per cubic foot for Domestic shipments and 15 lbs per cubic foot for International shipments. The customer acknowledges that charges based on the weight determined by Greyhound Package Express shall be levied and agrees to pay same.
Value - Carrier's liability is limited to one hundred ($100.00) dollars per shipment, unless higher value is declared at the time of shipment. Where the actual value of a shipment exceeds the declared value, the Carrier shall adjust any claim for loss or damage on the same ratio that the value of such loss or damage bears to the total value of the shipment. In no event will the Carrier be liable for more than one hundred ($100.00) dollars per shipment, unless specifically agreed upon in advance by the Carrier. Shipments carried exclusively on the participating Carriers may be insured up to a maximum of $10,000.00 charge accounts only. Shipments with a declared value between $1000.00 and a maximum of $10,000.00 must have pre-authorization from National Customer Service. Non-charge account shipments declared values up to a maximum of $1,000.00.
Weight - No single package will be accepted for transportation, which exceeds one hundred (100) lbs (actual weight). Any single piece of freight exceeding 50lbs (actual weight) must either have a Heavy Sticker or Heavy Luggage Handle Tag affixed to the shipment.
Size - No single package will be accepted for transportation which exceeds twenty-four (24") inches in height, forty (40") inches in width or breadth and eighty-four (84") in length.
Receiving and Forwarding Shipments
Pick-up and/or Delivery Service
Pick-up and delivery of your shipments is available within 25 Kilometers of all of our depots. Pick-ups and deliveries beyond the 25 Kilometer perimeter of our depots may be assessed a $1.50 per Kilometer surcharge for each delivery beyond the 25 kilometer perimeter.
Door to Door Shipments
When the Carrier has attempted delivery on two (2) occasions, without success, the Carrier will notify the consignee with the following options:
Residential Pick Up or Delivery
Greyhound Package Express provides Pick Up
and Delivery service to residential addresses.
Pick-up and or Delivery service to a residential address is service to a
home or a commercial enterprise operating out of a home. Residential locations are defined by address
information and the primarily residential nature of the area or low density of
commercial enterprises in the area. An
additional charge applies for residential pick up or delivery service on all
levels of service including In-City where offered.Notice of Arrival
Refused or Unclaimed Shipments
Package Express may accept Shipments that require special handling. All
Shipments, whether Courier pick up or Station drop off, that require special
handling will have an additional charge of $9.00 (nine dollars) applied: including,
without limitation, the following: (i) Non-packaged (unboxed) articles
(excluding Greyhound Package Express Doculetters and Docupaks); (ii) Objects
not fully encased in a suitable shipping container (e.g., tires, pails,
articles wrapped in stretch wrap); (iii) Articles which, due to their nature
(e.g., size, shape, packaging, contents), are deemed by Greyhound package
Express, in its sole discretion, to require special handling (e.g., liquids,
wooden or metal crates, exhaust systems, grain augers). The payment of Special
Handling charges in respect of a particular Shipment, whether Courier pick up or
Station drop off, does not affect Greyhound Package Express’ maximum liability
stated in these Terms and Conditions or the classification of such Shipment
traveling at the Shipper’s risk as stated in these Terms and Conditions (see
Shipper’s Risk for details).
Package Express may accept Shipments that have pieces that are not standard in
size. All Shipments, whether Courier pick up or Station drop off, that have a
piece measuring over 54” (137 cm) will have an oversize charge applied: A
single shipment will only be charged one of the Special Handling or Oversize
Piece charge. The payment of Oversize Piece charges in respect of a particular Shipment,
whether Courier pick up or Station drop off, does not affect Greyhound Package
Express’ maximum liability stated in these Terms and Conditions or the
classification of such Shipment traveling at the Shipper’s risk as stated in
these Terms and Conditions (see Shipper’s Risk for details).
Excess Value Charges
Residential Pick Ups or Deliveries will be assessed
an additional charge of $6 per stop. The
additional charge will be applied to the first waybill of the stop.
The Company will not accept shipments for transportation which do not comply with or meet the requirements detailed below.
Automotive parts - Exhaust Systems, curved-subject to space availability.
Bicycles - Must be dismantled and packed in carton (bicycle boxes available for purchase from GPX locations).
Computers / electronic equipment - Loss only coverage unless equipment is new in FACTORY SEALED packaging.
Glass shipments - product that is ceramic, glass or contains glass cannot be insured for damage but for loss only.
Liquids - Containers must be securely capped, sealed or otherwise closed to prevent possible leakage. The outside box or container must have orientation marking/labels affixed. Any articles packed in wet ice, or water must be packed in sealed, leak proof plastic pouches and contained, in turn, in sealed containers.
Paint - Containers must be tightly and securely sealed utilizing lid clips and packed in outside boxes of adequate strength and durability and must have orientation markings/labels affixed.
Phone Cards, Tickets, Gift Cards, and Similar. Greyhound's liability for a shipment containing a phone card, gift card, ticket (for example a ticket to an event or a ticket for a plane flight) , gift certificate, coupon, or other similar printed matter with an exchange value is limited to the cost (which shall not include any amount of the value attached to the card, certificate, or coupon, or similar printed matter) of replacing the physical card(s) , certificate(s) or printed matter, not to exceed $100 ( One Hundred dollars) per package. In no event shall Greyhound be liable for the face value of any phone card, ticket, gift certificate, gift card, coupon or similar printed matter.
Tires - Tires will be accepted for transportation unwrapped. Any type tire that will leave marking or otherwise damage other Express or baggage will be accepted for transportation only when wrapped in heavy paper or other protective material.
Used Items - Products being shipped that are used cannot be insured for damage but for loss only. This includes, but is not limited to; machinery, auto and agriculture parts, auto body parts, electronic equipment including computers and components and tools.
Shipments must meet Greyhound's packaging requirements as detailed in the "Packaging, Marking, Labeling and Conditions of Acceptance" section of Greyhound's "Terms and Conditions". Greyhound reserves the right to open and inspect shipments at anytime.
Right to Refuse Transport - Greyhound reserves the right to refuse to accept (in whole or in part) any shipment which Greyhound determines, in its sole discretion, may result in damage or delay to other shipments, equipment or personnel, or where the carriage of the shipment is prohibited by law or is contrary to any of these terms and conditions.
Effective May 1, 2005, Greyhound Package Express no longer transports shipments that are subject to the Transportation of Dangerous Goods Regulations (TDG). Please contact our National Customer Service Centre at 1-877-GO-DOG-GO (1-877-463-6446) for further information.
Shipper's Risk Articles
A refund of the service fees and shipping charges will be made to the shipper if the shipment was sent prepaid, or to the consignee if the shipment was sent collect where Greyhound fails to meet our promised delivery commitments for Priority Service and QuickLane. Standard service is considered space available and does not qualify for the refund of the service fees and shipping charges:
Shipment guaranteed to arrive within 2 hours of quoted schedule published by www.greyhound.ca except in circumstances beyond Greyhound's control as detailed in the "Guarantee Exclusions" section of Greyhound's "Terms and Conditions".
In the event a disruption in alternate delivery services results in an abnormal increase in the volume of shipments tendered to Greyhound Package Express, the MONEY BACK GUARANTEE shall not apply until the volume of shipments tendered returns to normal.
Subcontractors and Agents - Greyhound reserves the right to use agents and subcontractors in the performance of its services. Any exercise of this right will in no way affect Greyhound's maximum liability described in these Terms and Conditions.
Invoice Discrepancies- Customers should call the number on their invoice to report discrepancies. Invoice/billing discrepancies must be brought to Greyhound Package Express's attention within 90 days of the date of the invoice, after which time such invoice will be deemed accepted by the Customer.
Customers are responsible for all reasonable costs incurred by Greyhound Package Express in connection with investigating any invoice discrepancy
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